Frequently Asked Questions (FAQ)

We do not offer refunds. Items can be returned or exchanged within 30 days of purchase, with store credit issued for future use. Note: Custom pieces and CAD designs are not eligible for returns or exchanges.

1-Year Warranty: All fine jewelry purchased from Grayson Jewelers includes a 1-year warranty covering manufacturing defects. If any issues arise due to manufacturing, we will repair them at no cost to you.

Lifetime Care for Grayson Jewelers’ Fine Jewelry: For fine jewelry purchased from Grayson Jewelers, we provide complimentary lifetime care. This includes free annual inspections, which cover cleaning, polishing, and rhodium plating for white gold items — all at no cost to you, helping to maintain the beauty and durability of your jewelry.

Annual Inspections for All Other Jewelry: We also offer free yearly inspections for any jewelry you bring in. These inspections include a basic check-up to ensure your piece is in good condition, with additional services available upon request.

30-Day Exchange Policy: Pandora items can be exchanged within 30 days of purchase with the original receipt, as long as the item was purchased from Grayson Jewelers.

1-Year Warranty: Pandora products are covered by a 1-year warranty for manufacturing defects. If the same piece is still available, it can be exchanged for that item. If the exact item is no longer available, we will replace it with a comparable piece of equal value.

Bulova watches come with a 5-year manufacturer’s warranty. If a repair is needed, we will send the watch to Bulova for service on your behalf.

Synchrony Financing: We offer financing through Synchrony to help make your purchase more affordable.

Layaway Program: Our layaway program requires a 30% down payment with interest-free monthly payments. The layaway duration can be extended as needed, providing flexibility for your purchase.

Yes, we offer complimentary jewelry cleaning services for all fine jewelry purchased from Grayson Jewelers. You can bring in your pieces anytime for a professional cleaning and inspection. We offer Free cleanings on all Pandora jewelry.

Yes! Grayson Jewelers specializes in custom designs. Whether you're looking to modify an existing piece or create something entirely new, we can work with you to design a piece that reflects your unique vision. Please note: Custom pieces are not eligible for returns or refunds.

Yes, we offer professional appraisal services for fine jewelry. Appraisals are often needed for insurance purposes or to determine the value of heirloom pieces. Contact us to schedule an appointment for your appraisal.

Address: 2023 Grayson Hwy Suite 109, Grayson, GA 30017

Store Hours:
Monday - Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

We offer resizing services for most rings, whether purchased from Grayson Jewelers or elsewhere. If your ring was purchased from us, the first resizing is free, with only a minimal fee for any additional adjustments. For rings bought elsewhere, resizing fees may apply depending on the materials and complexity of the work. Visit us in-store, and we'll ensure a perfect fit!

Yes, we offer complimentary gift wrapping for all purchases. Whether you're buying a gift for a special occasion or a loved one, we can ensure it’s beautifully wrapped before you leave.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer financing options through Synchrony and a flexible layaway plan. Additionally, we accept cash and checks.

We recommend cleaning your jewelry regularly with a soft cloth and mild soap. Avoid exposing it to harsh chemicals, extreme temperatures, or abrasive materials. For more in-depth cleaning and maintenance, bring your jewelry to Grayson Jewelers for a professional inspection and polishing.

While Grayson Jewelers does not provide insurance directly, we highly recommend insuring your fine jewelry for peace of mind. We can provide professional appraisals to assist you in obtaining insurance coverage from a third-party provider.

Yes, if an item is out of stock, we can often place a special order for you. Please speak with one of our team members to check availability and estimated delivery times. Special orders may require a deposit.

Yes, we offer repair services for both jewelry and watches, regardless of where they were purchased. Bring your item in for an evaluation, and we’ll provide an estimate for the repair. We also handle repairs for Bulova watches under warranty.

Absolutely! For custom designs or repairs, we will provide updates throughout the process. You can also contact us directly for the latest status on your piece.

CAD (Computer-Aided Design) allows us to create a 3D model of your custom jewelry design before production. This technology lets you see a detailed rendering of your piece and make adjustments before it's made, ensuring your vision is brought to life.

Yes, we can provide appraisals for custom jewelry created by Grayson Jewelers. This is especially important if you are seeking to insure your new custom piece.